Privacy policy


  • Planet4Shopping operates this store and website, as well as all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the "Services"). Planet4Shop uses the Secure platform, which allows us to provide you with the premium Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us. In the event of a conflict between our Terms of Use and this Privacy Policy, the Privacy Policy will govern the collection, processing, and disclosure of your personal information.

    Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

    Personal Information We Collect or Process

    When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you or another person. Personal information does not include information collected anonymously or de-identified, so that it cannot be used to identify you or reasonably be associated with you. We may collect or process the following categories of personal information, including inferences based on your use of the Services, your place of residence, and in accordance with applicable law:

    Your contact information, including your name, address, billing address, shipping address, telephone number, and email address.

    Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

    Account information, including your username, password, security questions, preferences, and settings.
    Transactional information, including the items you view, add to your cart, wish list, purchase, return, exchange, or cancel, as well as your past transactions.
    Communications with us include information you include in your communications with us, such as when you submit a customer support request.
    Device information, including information about your device, browser or network connection, IP address, and other unique identifiers.
    Usage information, including information about your interaction with the Services, such as how and when you interact with or browse the Services.
    Sources of Personal Information

    We may collect personal information from the following sources:

    Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

    Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

    From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;

    From our partners or other third parties.

    How we use your personal information

    Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

    To provide, personalize, and improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, manage and maintain your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews and offer you a personalized shopping experience, for example by recommending products to you similar to your purchases. This may include using your personal information to better personalize and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, including sending you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide you with a secure checkout and shopping experience, detect, investigate, and take action regarding potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our Services. If you choose to use our Services and create an account, you are responsible for protecting your login credentials. We strongly recommend that you do not share your username, password, or any other access information with anyone. Communication with you. We use your personal information to provide customer support, respond to your inquiries, offer efficient services, and maintain our business relationship with you.
Legal grounds. We use your personal information to comply with applicable law or respond to a valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

Suppliers and other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).

We collaborate with business and marketing partners to provide you with marketing services and advertising. For example, we use a highly secure platform to deliver personalized ads through third-party services, based on your online activity across various merchant sites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your information to show you targeted ads based on your online activity. You can exercise your right to opt out here.
We may also share your information with third parties when you request it, ask us to share it, or otherwise consent to us disclosing certain information to them, for example, to ship products to you or through your use of social media widgets or login integrations.

With our subsidiaries or within our group.

In the context of a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

The Services are hosted on our server, which collects and processes personal information related to your access to and use of the Services in order to provide and improve them to you. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your own, to provide and improve the Services to you. In addition, to protect, develop, and improve our business, we use certain advanced features that incorporate data and information obtained from your interactions with our Store and other merchants. To provide you with these advanced features, we may use personal information collected about your interactions with our Store, as well as with other merchants. In this case, we are responsible for processing your personal information, particularly to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how we use your personal information and your rights, please see the Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms of use. We do not guarantee the confidentiality or security of these sites, and we disclaim all liability in this regard, including the accuracy, completeness, or reliability of the information contained therein. Information you post on public or semi-public platforms, including information you share on social media, may be viewed by other users of the Services and/or these platforms, without restriction on its use by us or any third party. The inclusion of these links does not imply any endorsement of the content of these platforms, nor of their owners or operators, unless otherwise stated in the Services.

Children's Data

Our services are not intended for children, and we do not knowingly collect any personal information from minors. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of any "sharing" or "selling" (as defined by applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are foolproof, and we cannot guarantee absolute security. Furthermore, the information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, including whether we need this information to administer your account, provide you with services, comply with our legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request in accordance with the law.

Right of access/knowledge. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, under certain circumstances and subject to certain exceptions.
Right to opt out of the sale or sharing of your data for targeted advertising. Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information, or to opt out of its processing for targeted advertising, as defined by applicable privacy laws. You can exercise your opt-out rights here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically process this action, based on your location, as an opt-out request for the device and browser you are using. If we are able to associate the device sending the signal, we will also apply the opt-out request to that account. To learn more about Global Privacy Control.
Manage your communication preferences. We may send you promotional emails, but you can unsubscribe at any time using the unsubscribe link in our emails. Even if you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders.
You can exercise your rights at the locations indicated within the Services or by contacting us using the contact information below. Learn more about how we use your personal data and your rights, including those related to the data we process.

We will not discriminate against you if you exercise any of these rights. We may need to verify your identity before processing your requests, in accordance with applicable law. As permitted by law, you may appoint an agent to make requests on your behalf to exercise your rights. Before accepting such a request, we will require your agent to provide proof of your authority, and we may ask you to verify your identity directly with us. We will respond to your request as soon as possible, in accordance with applicable law.

Complaints
If you have any complaints about the processing of your personal data, please contact us using the contact details below. Depending on where you live, you may appeal our decision by contacting us using the contact details below or lodge a complaint with your local data protection authority.

International Transfers
Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the competent UK authority, as appropriate, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy
We may amend this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised version will be published on this website, the "Last Updated" date will be updated, and we will notify you in accordance with applicable law.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us or email us at support@Planet4hop.shop.